Terms of Service - Vibez

Last updated: January 11th, 2026

Welcome to Vibez. Please read these Terms of Service carefully before using our platform. By accessing or using Vibez, you agree to be bound by these terms.

1. Introduction

Vibez is a team health monitoring and retrospective survey platform designed to help teams gather anonymous feedback, track team sentiment, and improve collaboration. These Terms of Service, together with our Privacy Policy, govern your use of the Vibez platform and services.

2. Definitions

"Service" refers to the Vibez website, platform, and all related services we provide.

"User," "You," "Your" refers to you, the person or organisation accessing or using our Service.

"We," "Us," "Our" refers to Vibez.

"Content" refers to any data, text, or information you submit through our Service, including survey responses and feedback.

3. Description of Service

Vibez is a Software-as-a-Service (SaaS) platform that enables teams to conduct anonymous health check surveys, gather feedback, and track team sentiment over time. Our Service includes tools for creating surveys, collecting responses, visualising trends, and generating insights to help improve team dynamics.

4. Eligibility

To use our Service, you must:

Be at least 18 years of age or the minimum age required to enter into a contract in your jurisdiction.
If signing up on behalf of an organisation, be authorised by that organisation to create an account and accept these terms.
Provide accurate and complete information when creating your account.
Comply with all applicable laws and regulations in your jurisdiction.

5. Account Responsibilities

You are responsible for maintaining the security of your account credentials, including your password. You are fully responsible for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security.

6. Subscription Plans & Payments

Vibez offers both free and paid subscription tiers:

Free Tier

Our free tier provides access to the basic purpose and core functionality of the platform. This includes the ability to create and participate in surveys, view basic analytics, and manage team health monitoring. The free tier is offered on an "as-is" basis and we reserve the right to modify its features at any time.

Paid Tier

Our paid subscription provides additional features to amplify your customer experience, including advanced analytics, enhanced customisation options, and priority support. Subscription fees are billed in advance and will automatically renew unless cancelled before the next billing period.

Pricing and terms for subscription plans are available on our website. We reserve the right to change our pricing with reasonable notice. Refunds are handled on a case-by-case basis.

7. Acceptable Use

When using our Service, you must NOT:

Violate any applicable laws or regulations.
Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
Attempt to gain unauthorised access to our systems or other users' accounts.
Use the Service to infringe on the intellectual property rights of others.
Share your account credentials with others or create multiple fraudulent accounts.
Interfere with or disrupt the integrity or performance of the Service.
Use automated means to access the Service without our permission.

8. Your Content

You retain all rights to the content you submit through our Service, including survey responses and feedback. You are solely responsible for the legality, accuracy, and appropriateness of all content you submit. By submitting content, you grant us a limited licence to store, process, and display that content solely for the purpose of providing our Service to you.

9. Intellectual Property

The Vibez platform, including its design, features, functionality, and all associated intellectual property rights, is owned by Vibez. You may not copy, modify, distribute, or create derivative works based on our Service without our prior written consent.

10. Service Availability

We strive to provide reliable and continuous access to our Service. However, we may need to interrupt access for maintenance, updates, security purposes, or other operational reasons. We will make reasonable efforts to provide advance notice of planned downtime when possible.

11. Disclaimer of Warranties

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure. We make no warranties regarding the accuracy or reliability of any results obtained through the Service.

12. Limitation of Liability

To the maximum extent permitted by law, Vibez shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claims arising from these terms or your use of the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Vibez from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these terms, or your violation of any rights of a third party.

14. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. We may suspend or terminate your access to the Service at our discretion if you violate these terms or for any other reason with reasonable notice. Upon termination, your right to use the Service will cease immediately.

15. Modifications to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the new terms.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Vibez operates, without regard to conflict of law principles.

17. Contact Us

If you have any questions about these Terms of Service, please contact us through our platform.